Over the past 20 years I have worked across software engineering and technical leadership roles, giving me a grounded understanding of how architecture, delivery practices, and organisational design shape each other in real-world environments. Today, I work with leaders, product teams, and engineering organisations to diagnose structural friction, clarify boundaries, and evolve team interactions in ways that reduce cognitive load and increase autonomy.

I have been closely involved in the development and teaching of Team Topologies, helping shape the core materials now used in Team Topologies training and consulting worldwide. My approach is deliberately hands-on: using mapping, facilitation, and sense-making to help teams build shared understanding and make safe-to-try improvements rather than defaulting to large-scale reorganisations.

I am the creator of User Needs Mapping and author of User Needs Mapping: Aligning Teams Around What Matters, and I regularly speak and teach on outside-in alignment, flow-centric organisational design, and practical approaches to making team evolution feel achievable.